Getting Help - Customer Support
Getting Help - Customer Support |
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Padus supplies customer support for all products. If you encounter any difficulties, our customer support staff will try to get you the information that you need. In most cases, you will find the answers to problems in the documentation provided with your computer system or with DiscJuggler.
You are strongly encouraged to contact Padus initially via e-mail, providing as much information as possible. Any non-technical inquiry can be sent into Customer Support. If your e-mail appears to contain technical-related material, it will be forwarded to Technical Support, where the inquiry might not be able to be fulfilled. Examples of inquiries that should be sent to Customer Support include the following.
Should you need to contact us for assistance, please use the following methods of contact. Representatives are generally available from 8:00 AM to 5:00 PM Pacific Time, Monday through Friday (holidays excluded).
Electronic Mail
Web
Telephone
(408) 370-0377
(888) GO PADUS
Facsimile Transmission (FAX)
(408) 370-0277
Postal Service
Padus, Inc.
Customer Support
891 West Hamilton Avenue
Campbell, California 95008-0402
United States of America
