Getting Help - Technical Support
Getting Help - Technical Support |
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Padus supplies technical support for all products. If you encounter technical difficulties, our technical support staff will work to assist you with resolving your problem. In most cases, you will find answers to problems in the documentation provided with your computer system or with DiscJuggler.
You are strongly encouraged to contact Padus initially via e-mail, providing as much information as possible. Any technical inquiry can be sent directly to Technical Support. If your e-mail appears to contain customer-related material, it will be forwarded to Customer Support, where the inquiry might not be able to be fulfilled. Examples of the inquiries that need to be sent to Technical Support include the following.
Should you need to contact us for assistance, please use the following methods of contact. Representatives are generally available from 8:00 AM to 5:00 PM Pacific Time, Monday through Friday (holidays excluded).
Electronic Mail
Web
Telephone
(408) 370-0377
(888) GO PADUS
Facsimile Transmission (FAX)
(408) 370-0277
Postal Service
Padus, Inc.
Technical Support
891 West Hamilton Avenue
Campbell, California 95008-0402
United States of America
Updated information relating to Technical Support can be found on the web at http://www.padus.com/support/.
